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ABOUT COURSE MEMBERSHIP DIRECTORY VAULT

Website Terms and Conditions

Effective date: 12 August 2026

1. About these Terms

These Website Terms and Conditions ("Terms") apply to the website at www.dashacademy.com.au (the "Site") and the products, services and content provided by Dash of Milk Pty Ltd ABN 57 651 163 450, trading as Dash Academy ("Dash Academy", "we", "us" or "our").

Dash Academy provides online courses, coaching, memberships, communities, workshops, events, templates, digital products, podcasts and educational resources relating to social media marketing, business development and agency growth (collectively, the "Products and Services").

These Terms apply to Site visitors, subscribers, customers, applicants, purchasers, participants and anyone who accesses or uses our Site, Products, Services or Content ("you" or "your").

By accessing the Site, submitting an enquiry, creating an account, clicking an acceptance box, making a purchase or using any Product or Service, you agree to these Terms. If you do not agree, do not use the Site or purchase or access our Products and Services.

2. Other terms and order of priority

Your purchase or participation may also be governed by a sales page, checkout page, proposal, program guide, enrolment terms, service agreement or other offer-specific terms ("Offer Terms"). The Offer Terms form part of your agreement with us.

If there is an inconsistency, the following order applies to the extent of that inconsistency:

  1. a separately signed service agreement or contract;

  2. the Offer Terms presented for the particular purchase;

  3. these Terms; and

  4. general promotional or informational content.

Nothing in this clause excludes a right or remedy that cannot legally be excluded.

3. Eligibility and authority

You must have legal capacity to enter into a binding agreement to make a purchase. If you are under 18, you may only use or participate in a Product or Service with the informed consent and supervision of a parent or legal guardian. The parent or guardian is responsible for reviewing and accepting these Terms and for the participant's compliance with them.

If you purchase for a business or on behalf of an employee, contractor or other participant, you warrant that you have authority to bind the purchasing business and authorise that person's participation. You are responsible for ensuring each authorised participant reads and follows these Terms. Unless the Offer Terms state otherwise, a purchase does not permit access by multiple people.

4. Accounts and access credentials

You must provide accurate, current and complete information when creating an account, making a purchase or enrolling in a Product or Service. You must update that information if it changes.

Your login, password, call link and portal access are personal to the authorised participant. You must keep them secure and must not share, sell or transfer access. You are responsible for activity occurring through your account unless it results from our breach of an obligation that cannot be excluded.

Notify us promptly at [email protected] if you suspect unauthorised access. We may require a password reset, suspend access or take other reasonable security measures.

5. Educational and coaching services

Our coaching and educational services may cover business strategy, pricing, sales, marketing, client management, systems, mindset and general business guidance. They are educational and advisory. We do not complete your work, operate your business or make decisions for you unless expressly agreed in separate written Offer Terms.

You remain responsible for:

  • deciding whether and how to implement information or recommendations;

  • obtaining advice appropriate to your personal and business circumstances;

  • your business decisions, contracts, pricing, expenses, compliance, clients, team and results;

  • checking the accuracy and suitability of any material before relying on or publishing it; and

  • complying with all laws, regulations, professional obligations and platform rules applying to you.

Our Content and Services do not constitute legal, accounting, taxation, financial, investment, employment, medical or mental health advice. You should obtain advice from an appropriately qualified professional where required.

6. No guaranteed results or income

We do not promise or guarantee any particular business, financial, revenue, income, client, audience, growth or other result.

References to $10,000 months, six-figure businesses, revenue increases, client growth, profitability, scaling or other outcomes are examples, educational targets or illustrations of what may be possible. They are not promises that you will achieve the same or similar result.

Testimonials, case studies and participant results describe individual experiences. Results vary and depend on factors outside our control, including your effort, experience, skills, implementation, market, pricing, offer, audience, business model, economic conditions and personal circumstances.

You accept the ordinary risks of running a business. You remain solely responsible for evaluating opportunities and making decisions, and you should not purchase a Product or Service on the assumption that it will produce a specific financial return.

7. Enquiries, applications and complimentary calls

Submitting an enquiry, application, contact form or message does not:

  • guarantee acceptance, availability or a response within a particular time;

  • reserve a place or price;

  • create a coaching, advisory or client relationship;

  • require either party to proceed; or

  • guarantee that a Product or Service is suitable for you.

We may accept or decline an enquiry or application at our reasonable discretion and where permitted by law. Do not submit highly confidential, sensitive or unnecessary third-party information through a general contact form.

Complimentary discovery, audit, game-plan or introductory calls are preliminary and educational. Unless expressly stated otherwise, they do not create an ongoing coaching relationship and neither party is required to proceed after the call.

8. Prices, GST and availability

Prices are displayed in Australian dollars. Prices include GST where applicable unless the Site or checkout states otherwise.

We may change prices, inclusions, bonuses, dates and availability before a purchase is completed. Your purchase will be charged at the price displayed and accepted at checkout, subject to correction of an obvious error.

We may correct typographical, technical, pricing, date or description errors. If an error materially affects an order you have placed, we will contact you and offer a reasonable correction, reconfirmation or cancellation and refund where appropriate and required by law.

Discounts, bonuses and promotional codes are subject to their stated conditions, availability and expiry dates. Unless expressly allowed, offers cannot be combined or transferred.

9. Online checkout and enrolment

By clicking "Buy", "Enrol", "Subscribe", "Complete Purchase", an acceptance checkbox or similar button, or by completing a purchase, you:

  • confirm that you have reviewed the Product or Service description, price, inclusions, access period and relevant Offer Terms;

  • accept these Terms and acknowledge our Privacy Policy;

  • authorise the stated one-off, instalment or recurring charges;

  • warrant that you are authorised to use the selected payment method; and

  • agree to pay all amounts associated with the purchase when due.

The checkout or Offer Terms will state whether an arrangement is a fixed payment plan or a cancellable recurring subscription. You are responsible for checking this distinction before purchasing.

We may reject or cancel an order where there is an obvious pricing or technical error, the Product or Service is unavailable, the transaction is unauthorised or fraudulent, or we reasonably suspect unlawful activity, misuse or intellectual property infringement. If we cancel before providing the Product or Service, we will return amounts paid unless the transaction has already been reversed, is subject to a payment dispute, or we are lawfully entitled to retain or apply an amount to loss caused by your breach. This does not limit rights under the Australian Consumer Law.

10. Payment plans and subscriptions

A payment plan divides one total purchase price into instalments. It is not a month-to-month subscription and cannot be cancelled merely because you change your mind, stop participating or no longer want the Product or Service. If you select a payment plan, you remain liable for the full purchase price, subject to any rights that cannot be excluded by law.

A subscription provides access for recurring periods and may be cancelled in accordance with the checkout and Offer Terms. Unless different Offer Terms apply, you must give at least 30 days' written notice to cancel a recurring subscription. Cancellation takes effect after the applicable notice period, and payments already due during that period remain payable. Cancellation does not retrospectively convert a fixed payment plan into a subscription or release an outstanding fixed-price commitment.

By choosing an instalment or recurring arrangement, you authorise our payment provider to charge the payment method on file as each amount falls due. You must keep your billing details current.

Subscriptions and payment plans cannot be paused unless we agree in writing at our discretion. Enrolments, subscriptions, instalment obligations and account access are not transferable.

11. Failed and overdue payments

If a payment fails, our payment provider may retry it automatically. We may contact you after three failed attempts, but you remain responsible for monitoring and paying amounts when due whether or not you receive a reminder.

You must update your payment details and bring the account up to date within 14 days of the original due date. We may suspend access while any amount is overdue. Suspension does not cancel a fixed payment-plan obligation or extend a subscription or access period.

If an overdue amount is not paid within 30 days, we may cancel your account and access. Any unpaid balance for a fixed payment plan may become immediately due. After reasonable attempts to resolve the matter, we may refer the debt to a collection agency or legal adviser. You may be liable for reasonable recovery costs where the law and your agreement permit.

If you believe a charge is incorrect, contact [email protected] promptly and allow us a reasonable opportunity to investigate before initiating a chargeback or payment dispute. This clause does not prevent you from exercising a lawful right through your bank or payment provider.

12. Refunds and Australian Consumer Law

We do not provide refunds or credits merely because you:

  • change your mind;

  • fail to participate, attend, download or complete materials;

  • do not achieve a desired result;

  • decide the Product or Service is no longer suitable;

  • find a competing or lower-priced offer; or

  • experience a change in your personal or business circumstances.

This change-of-mind policy applies to digital products, templates, self-paced courses, workshops, masterclasses, memberships, The Space, Boss Clubhouse, Agency Dash, one-to-one coaching and event tickets unless the applicable Offer Terms expressly state otherwise.

Deposits are non-refundable for change of mind. Accessing course materials or downloading digital products does not create a change-of-mind refund right.

We may consider a discretionary refund or credit where we believe it is fair and appropriate. Any discretionary decision is case-specific and does not create an obligation or precedent. Where permitted by law, we may deduct payment processing costs, reasonable administration costs, the value of work or sessions already delivered and digital materials already accessed.

Nothing in these Terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. If a Product or Service fails to meet an applicable consumer guarantee, you may be entitled to a remedy determined by the nature and seriousness of the failure.

13. Access periods and product changes

The checkout, sales page or Offer Terms may specify an access period. Unless otherwise stated:

  • a one-time purchase of a paid self-paced course includes at least 12 months' access, after which access may be removed;

  • access to a subscription, membership or subscription-based program continues only while the subscription is active and payments are current;

  • links to free downloads and free resources may expire after three months;

  • coaching must be used within the period stated in clause 14; and

  • workshop replays, digital products, templates and other resources remain available for the period stated on the relevant sales or delivery page.

If we ever use the expression "lifetime access", it means access for the commercial life of the relevant Product or Service while we continue to operate and host it, not the lifetime of any individual.

We may reasonably update, replace, reorganise or remove lessons, calls, experts, resources, bonuses, features or delivery platforms to maintain or improve a Product or Service. We may discontinue a Product or Service for operational, legal, technical or business reasons. Where a change materially reduces an already purchased and undelivered benefit, we will provide a reasonable alternative, extended access or proportionate remedy as appropriate and as required by law.

Where practicable, we will provide reasonable notice before permanently discontinuing a paid resource and may give you an opportunity to download available materials. You are responsible for downloading and securely storing downloadable products within the available period.

We do not guarantee that resources will remain compatible with future versions of Canva, Kajabi, software, devices or third-party platforms.

14. Coaching sessions and support

Private coaching sessions must be booked and used within four months of purchase unless the Offer Terms state otherwise. Unused sessions expire at the end of that period, subject to rights that cannot be excluded by law.

You must give at least 48 hours' notice to reschedule. You may reschedule a session no more than twice with the required notice unless we agree otherwise. A late cancellation or failure to attend may result in the session being forfeited. If you arrive late, the session will ordinarily end at the scheduled time.

If we need to reschedule, we will offer a reasonable alternative date or delivery arrangement. A reschedule by us does not automatically entitle you to a refund, but this does not limit any applicable legal rights if we fail to provide the purchased service within a reasonable time.

You may record a private session for your own internal use with the coach's knowledge. You must not publish, sell, share or use the recording to create a competing product. Another business partner, employee or contractor may attend only with our prior agreement and may be required to accept confidentiality and intellectual property conditions.

Between-session support is included only where expressly stated in the Offer Terms. It may be delivered through Telegram, email, Instagram direct message or Kajabi. We generally aim to reply within two business days, with Tuesday and Thursday being our primary response days, but this is a service target rather than a guaranteed response time. Support is subject to reasonable use, business hours, availability and the scope of the purchased service.

We may reasonably change a coach, guest expert, call time, platform or delivery format where necessary, provided the core service is not materially reduced.

15. Community conduct

You must interact respectfully and professionally in Dash Academy communities, calls and events. You must not:

  • harass, bully, threaten, discriminate against or abuse another person;

  • disclose another participant's confidential, sensitive or personal information;

  • copy, misuse or claim ownership of another person's work;

  • solicit, spam or promote competing products or services without permission;

  • upload or share unlawful, misleading, defamatory, harmful or infringing content;

  • share logins, portal access or private call links;

  • record a group session without our express permission;

  • download, publish or distribute a recording containing other participants;

  • interfere with the Site, platform, community or another person's participation; or

  • engage in conduct that creates a safety, legal, security or material reputational risk.

We may warn, restrict, suspend or remove a participant for serious or repeated misconduct. Where access is terminated because of your breach, you are not entitled to a change-of-mind refund and remain responsible for amounts already due or committed under a fixed payment plan, subject to the Australian Consumer Law and unfair contract term laws.

You must not knowingly publish false or defamatory statements about Dash Academy, our team, contractors, experts or participants. Nothing in this clause prevents an honest review, a complaint made in good faith, a report to a regulator or the exercise of a legal right.

16. Dash Academy intellectual property

The Site, Products, Services and Content contain intellectual property owned by or licensed to Dash Academy. This includes our business name, branding, website copy and graphics, podcast material, course lessons, videos, recordings, slides, workbooks, frameworks, templates, coaching materials, community resources, designs, audio, text and downloadable files ("Dash Academy Content").

Your purchase does not transfer ownership. Subject to payment and compliance with these Terms, we grant the purchasing business a limited, revocable, non-exclusive, non-transferable licence to access and use the Dash Academy Content for the purpose stated in the relevant Product or Service.

Unless we expressly agree otherwise, you must not:

  • reproduce, republish, sell, sublicense, distribute or share Dash Academy Content;

  • share editable master templates, account access, recordings or downloads;

  • provide materials to your internal team or another business for their independent use;

  • upload our Content to another course, membership, database, AI training collection or resource library;

  • use our Content to develop or deliver a competing course, template, framework or product;

  • teach, present or claim our frameworks or Content as your own;

  • remove ownership notices or branding that is intended to remain;

  • modify materials for resale or commercial licensing; or

  • otherwise exploit our intellectual property without prior written permission.

Intended client use of templates

Where a purchased template is specifically designed to be customised for your client-service work, the purchasing business may complete and adapt that template with its own and its client's details and provide the finished, customised output to that client for the intended service purpose.

This permission does not allow you to give the client an unmodified or editable Dash Academy master template, resell or sublicense the template, use it as the basis of a competing product, or make the source template available to other businesses, team members or the public.

We may immediately suspend access where we reasonably believe our intellectual property is being copied, shared or commercially misused. We reserve all legal rights and remedies in relation to infringement.

17. Your content and contributions

You retain ownership of original content and business materials you submit to us. You grant Dash Academy a limited, non-exclusive, worldwide licence to host, copy, display, record, transcribe, adapt and process that material only as reasonably necessary to:

  • provide coaching, feedback and support;

  • operate calls, recordings, communities and course platforms;

  • administer and improve the Product or Service;

  • comply with our Privacy Policy and legal obligations; and

  • use a testimonial or case study where you have separately given permission.

This licence ends when the relevant purpose and lawful retention period end, except for material incorporated into authorised recordings, records or published content.

You warrant that material you provide belongs to you or is used with permission, does not breach confidentiality or privacy obligations, does not infringe intellectual property and is not unlawful, misleading or defamatory.

18. Recordings, replays and testimonials

Group calls, workshops, community sessions and training may be recorded. You should expect that any live group session could be recorded and check the notice provided for that session. If you do not want your image or identifying display name to appear in a replay, you may turn off your camera and adjust your display name where the platform permits. You remain responsible for what you choose to say or display during a recorded group session.

Recordings may be made available to eligible participants. You must not download, publish, reproduce or share a recording containing other participants unless we expressly authorise it.

Testimonials and identifiable marketing use remain separate and optional. We will generally obtain permission before using your name, image, social handle, words or results in marketing, as described in our Privacy Policy.

19. Website information, errors and availability

The Site and Content are provided for general educational and informational purposes. While we aim to keep information useful and accurate, it may not always be complete, current, error-free or suitable for your circumstances.

The Site, Kajabi portal and third-party services are provided on an "as available" basis. We do not guarantee uninterrupted, secure or error-free access. Internet, software, hosting and platform outages may occur.

We may temporarily restrict or suspend access for maintenance, updates, security, legal compliance or platform changes. If a technical issue affects a purchased Product or Service, we will take reasonable steps to restore access, reissue a link, extend access or provide a reasonable alternative delivery method.

You are responsible for maintaining suitable internet access, compatible devices, current software and backups of your own work and downloaded materials.

20. Cookies, analytics and privacy

Our Privacy Policy is incorporated into these Terms and explains how we collect, use, disclose and protect personal information, including through cookies, analytics, advertising technologies, recordings and artificial intelligence tools.

The Site may use essential, functional, analytics and advertising cookies and technologies, including tools provided by Kajabi, Google and Meta. You can manage cookies through your browser and any consent tool made available on the Site. Disabling cookies may affect functionality.

Please read our Privacy Policy before providing personal information or purchasing a Product or Service.

21. Third-party services, links and affiliate relationships

The Site and our Content may mention, link to, integrate with or recommend third-party websites, software, social platforms, payment providers, experts, templates, services and resources. Third parties operate under their own terms, prices, policies and privacy practices.

A link, recommendation or guest appearance does not guarantee a third party's availability, quality, accuracy, security, results or suitability and does not necessarily constitute an endorsement. You are responsible for reviewing the provider's current pricing, terms, privacy practices and suitability before using or purchasing from it.

Some links are affiliate links, including links to products available through Amazon and links operated through software, program or partner affiliate systems. If you click or purchase through an affiliate link, we may receive a commission or other benefit at no additional cost to you. Affiliate relationships do not change your agreement with the third-party seller. We are not responsible for the seller's product, delivery, returns, representations or handling of your information.

To the extent permitted by law, we are not responsible for loss caused by an independent third party, guest expert, platform outage or external resource that is outside our reasonable control.

22. Suspension and termination

We may suspend or terminate access where reasonably necessary because of:

  • non-payment;

  • sharing accounts, logins, links or Content;

  • intellectual property infringement;

  • abusive, unlawful or seriously disruptive conduct;

  • a security or fraud risk;

  • material or repeated breach of these Terms; or

  • a legal or regulatory requirement.

Where appropriate, we may give notice and a reasonable opportunity to remedy a breach. We may act immediately where the breach is serious, cannot be remedied or creates a material safety, legal, security or intellectual property risk.

Termination for your breach does not remove accrued payment obligations or create a change-of-mind refund right, subject always to the Australian Consumer Law and unfair contract term protections.

If we discontinue a Product or Service for our own business reasons before delivering a material prepaid portion, we may provide a reasonable replacement, alternative access or a proportionate refund for the undelivered portion, as appropriate in the circumstances and required by law.

23. Limitation of liability

Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right, remedy or liability that cannot be excluded under law.

To the maximum extent permitted by law, Dash Academy and its directors, employees, contractors and representatives are not liable for indirect, incidental, special or consequential loss, loss of profits or revenue, loss of clients or opportunities, business interruption, lost or corrupted data, decisions made using our educational Content, acts of other participants, or failures of independent third-party platforms.

To the extent permitted by law, our aggregate liability arising from a particular Product or Service is limited to the amount you paid us for that affected Product or Service. Where the law permits us to choose a remedy, our liability may be limited to resupplying the service or paying the reasonable cost of having it supplied again.

These limitations apply only to the extent they are lawful and reasonable in the circumstances. They do not limit liability for fraud, wilful misconduct or any other liability that cannot legally be limited.

24. Indemnity

To the extent permitted by law, you indemnify Dash Academy against reasonable loss, damage, liability and cost arising directly from your:

  • unlawful use of the Site, Products, Services or Content;

  • infringement of another person's intellectual property, privacy or confidentiality rights;

  • unauthorised sharing or commercial exploitation of Dash Academy Content;

  • material breach of these Terms; or

  • content or information you submit where you did not have the right to provide it.

This indemnity is reduced to the extent that our act or omission caused or contributed to the loss. We will take reasonable steps to mitigate any loss claimed.

25. Events outside reasonable control

Neither party is liable for delay or failure caused by an event outside its reasonable control, including serious illness, natural disaster, fire, flood, government restriction, widespread internet or utility outage, cyber incident, platform failure or major service-provider disruption.

We will take reasonable steps to reduce the impact and, where practicable, reschedule delivery, use an alternative platform, provide an alternative format or extend access. This clause does not permit us to charge for an ongoing period in which a subscription service cannot be supplied, or remove any remedy required by law.

26. Changes to these Terms

We may update these Terms to reflect changes to our Site, services, technology or legal obligations. The current version will be published on the Site with its effective date.

Changes will apply to future use and purchases from the stated effective date. We will not use a change to remove an accrued right or materially alter an existing fixed-price purchase without notice and a lawful basis. Material changes to an active subscription or program will be communicated where reasonably practicable.

27. Disputes

If a dispute arises, the complaining party should first give written notice describing the issue and the outcome sought. Both parties agree to attempt to resolve the dispute through good-faith discussion.

If the dispute is not resolved within a reasonable period, either party may propose mediation in Queensland through an agreed mediator before commencing court proceedings. Each party will ordinarily bear its own mediation costs and share the mediator's fee equally unless agreed otherwise.

Nothing in this clause prevents either party from seeking urgent injunctive relief, pursuing an undisputed debt, exercising a statutory right or contacting a regulator.

28. General provisions

If any provision of these Terms is invalid or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions will continue.

A failure or delay in enforcing a right is not a waiver of that right. You may not assign or transfer your rights or obligations without our written consent. We may transfer our rights and obligations as part of a genuine business sale or restructure, provided this does not materially reduce your rights and is permitted by law.

These Terms, the Privacy Policy and applicable Offer Terms form the agreement relating to your use or purchase, subject to any separate signed agreement.

29. Governing law

These Terms are governed by the laws of Queensland and the Commonwealth of Australia. The parties submit to the jurisdiction of the courts of Queensland and courts entitled to hear appeals from them.

30. Contact

Questions, legal notices and terms-related enquiries may be sent to:

Dash of Milk Pty Ltd trading as Dash Academy
ABN 57 651 163 450
Queensland, Australia
Email: [email protected]